Privacy Policy – Rivanor

Issue 01.2022

Rivanor (hereinafter “Rivanor”, “we” or “us”) attaches great importance to discretion and to protecting the privacy of all customers and users (hereinafter “customer”, “you” or “your”) of this website (hereinafter “Rivanor website” or “website”). We take our responsibility to protect and safeguard the personal information you entrust to us seriously and ensure that this information, which is collected, processed and used during your visit to the Rivanor website, is protected in the best possible way.

1 Declaration of consent

By accessing the RIVANOR.COM website (hereinafter referred to as the “Rivanor Website” or “Website”) and its pages, as well as the products, services, information, tools, documents and all other elements contained or described therein, you declare that you have understood and unconditionally and fully accept the present Privacy Policy (hereinafter referred to as the “DSE”) with all the terms and conditions contained therein and all legal notices related thereto. If you do not agree or only partially agree, you are prohibited from accessing the Rivanor website or elements thereof.

2 Terms

Rivanor® is a registered product, service and trade mark of Gold Swiss AG based in Zug (CH). For the sake of simplicity, no double designation is used below. In addition, for ease of understanding, feminine-masculine double forms are dispensed with in all forms and the singular form is also used for the plural.
Rivanor: Designation for the brand and its trademark right holder – Gold Swiss AG.
Customer/You: All visitors and users of the Rivanor website.
DSE: Privacy Policy

3 Applicability & Scope

Rivanor is obliged, based on Art. 13 of the Swiss Federal Constitution, the data protection regulations of the Swiss Confederation (Data Protection Act, DSG) and in accordance with the European Data Protection Act (DSGVO), to comply with each customer’s right to protection of their own privacy and against misuse of their personal data.

Although Rivanor complies with prior regulations without exception, it cannot fully guarantee the confidentiality, authenticity, integrity and availability of personal data, as personal data can also be accessed in countries where there is no or insufficient legislation to ensure adequate data protection.

This DSE has been written for the purpose of clarification (what type of data, how it is collected from users of the website and/or for what purpose the data is collected, shared and/or disclosed by Rivanor). It applies to all information obtained by Rivanor through your use of the Site and does not apply to sites controlled by third parties not affiliated with Rivanor to which the Rivanor Site may be linked. Please review the privacy policies of those sites, as Rivanor is not responsible for and has no control over the content or privacy practices of those sites. In addition to the Terms of Use, this data protection declaration (DSE) constitutes the content of the user agreement which you enter into with us as soon as you access the Rivanor website or parts or individual elements thereof, in particular the information contained therein. Any special contractual arrangements you have made with Rivanor in writing, as well as any applicable laws and regulations, shall prevail over these Terms of Use.

4 How information is collected

​We collect information through the Site or when you request or use other services and products offered by Rivanor. During your access to the Rivanor website or portions thereof, or when using electronic transmission systems, we collect various information about you, your company, or your user behavior by:

  • Online form, application, questionnaire, etc.
  • Registration or during login
  • Tracking systems
  • E-mail correspondence or attachments therein
  • Paper forms, personal letters, etc.
  • Talon, application, questionnaire, etc.
  • Records that we may use for internal training/education purposes, if applicable
  • Telephone conversations with our employees
5 What information is collected

Among other things, we may collect the following types or kinds of personal and non-personal information:

  • Personal data (surname, first name, date of birth, etc.)
  • Login (username, password, etc.)
  • Addresses (street, postal code, city, etc.)
  • Contact details (phone, mobile, email, etc.)
  • Payment information (bank details, etc.)
  • Products und services (type of your offer, etc.)
  • Demographic information (age, credit rating, etc.)
  • Tracking data (IP address, pages visited, etc.)
6 What information is collected

Rivanor uses data, in particular personal data for improving the quality of products and services we offer to our customers and for maintaining the address/contact details of persons with whom we have a business relationship. In addition, we use their personal data to inform them about innovations or changes to our services and products, which is done exclusively within the framework of applicable legislation and regulations:

  • The evaluation of non-personal information fulfills statistical purposes in particular and is also used to improve and optimize the website structure and the online offering.
7 Handling personal data

Access to personal information is strictly limited to those officers, employees, agents and auxiliary persons who need to know such information in relation to the provision of products and services. We use personal information about our customers or former customers exclusively for the purposes explained under Art. 6.

When a customer (also from abroad) accesses and processes personal data, it is the responsibility of the corresponding customer to take measures (confidential handling of data, immediate deletion of personal data that is no longer required, etc.) to ensure adequate data protection.

8 Safety measures

Rivanor uses both organizational and electronic security measures to adequately protect personal data against unauthorized access, accidental or intentional manipulation, and loss. This includes, for example, the regulation of access authorization for all bodies, employees, agents and auxiliary persons of Rivanor as well as the use of personal passwords and encryption or authentication technologies.

9 Information sharing

Rivanor may disclose all data to its own bodies, employees as well as agents and auxiliary persons within Switzerland for the provision of services on behalf of Rivanor. In addition, non-personal data, in particular tracking data, is transferred to Google for analysis purposes. Our officers, employees, agents and auxiliary persons who have access to personal data collected through the website are obliged to ensure data protection. We may also disclose their data to Swiss governmental and regulatory authorities or other persons in compliance with applicable regulations, orders, subpoenas, official requests or similar procedures, to the extent required or permitted by applicable law.

10 Data transmission on the Internet

The Internet is generally not considered secure. Unauthorized third parties may access information that you send over the Internet. This can lead to this information being disclosed or its content being changed, or to technical errors. Even if the sender and recipient are located in the same country, data sent over the Internet may leave the respective country and be forwarded to a country in which less stringent data protection requirements apply than in the country in which you reside.

The use of the Internet, or the sending of data over the Internet is at the sole discretion and responsibility of the Client, who acknowledges the following provision that Rivanor is at no time responsible or liable for the security of any data while it is being transmitted or sent in any form over the Internet to Rivanor.

11 Cookies

The entire Rivanor website uses so-called “session cookies” for statistical purposes and to improve or optimize the website. These cookies are completely anonymous and do not contain any personal data. By accessing the Rivanor website or parts thereof, you agree to the use of cookies for this purpose.

a) What is a Cookie
Cookies are small files that are stored on your computer to track your website visit and your ‘browsing behavior as you navigate between different pages and, in some circumstances, to save settings between your visits. Cookies help collect statistical data on how often people visit certain areas or pages within the website. This enables or supports the development of customized websites that are more useful and user-friendly.

b) What Rivanor uses cookies for
We use the cookies stored on the Rivanor website for the following purposes:

  • Determination of the number and type of visits to the website and its pages, to identify potential for optimization or improvement.
  • Collect statistical data on the number of users or returning users and their usage habits, as well as to improve the performance and speed of Rivanor website pages.
  • Storage of user preferences for screen layout including preferred language.
  • Formation of anonymous interest groups (clusters).
  • Display of content and ads based on individual customer interests.
  • Automatic login, if explicitly requested

c) Third party cookies
Rivanor may use third-party plug-ins and components to analyze user behavior. These components may also use cookies for similar purposes. Neither these third parties nor Rivanor have access to the data collected by the other via cookies.

d) Delete cookies
You can decide against the use of cookies at any time and delete them in your Internet browser or prevent the installation of cookies by making the appropriate setting in your browser software – however, we would like to point out that you may not be able to use all functions of the Rivanor website in full.

12 Newsletter

The newsletter is sent by e-mail or in writing in paper form and only to those customers or interested parties who have expressly requested its delivery by providing the appropriate information. The recipient can unsubscribe from the distribution list or update the recipient address at any time.

The customer agrees that Rivanor may also use a server located outside of Switzerland, which is under the control of third parties, to send the newsletter, on which the data collected through the newsletter is stored and third parties may access it. Rivanor disclaims any liability for the handling of the relevant data and information. Claims for compensation of any kind are excluded.

13 Disclaimer

Rivanor is obligated to comply with the data protection regulations with the care customary in business. If this obligation is violated by Rivanor, its organs, employees or agents or auxiliary persons, Rivanor is liable for any resulting damage. If there is no breach of duty, the user is solely responsible for any damage caused by unauthorized access, data loss, data manipulation or similar.

Rivanor generally rejects any liability claims for damages caused by the loss, manipulation, dissemination or similar of personal data by unauthorized third parties if the data concerned was transmitted to Rivanor in any form via the Internet (e.g. e-mail, contact form, etc.). Claims for damages or similar are excluded.

Further supplementary conditions to the disclaimer are regulated in detail in the “Terms of Use“.

14 Change of the privacy policy

Rivanor may change the Privacy Policy at any time. The Customer is advised to check the contents of this document regularly and the edition published on the Rivanor website RIVANOR.COM shall be deemed to be current or valid at any given time.