Rivanor (hereinafter referred to as “Rivanor,” “we,” or “us”) places great importance on discretion and protecting the privacy of all customers and users (hereinafter referred to as “customer,” “you,” or “your”) of this website (hereinafter referred to as the “Rivanor website” or “website”). We take our responsibility to protect and secure the personal data entrusted to us by you seriously, and we ensure that the information collected, processed, and used during your visit to the Rivanor website is best protected.
- 1 Consent Statement
- 2 Terms
- 3 Applicability & Scope
- 4 How information is collected
- 5 What information is collected
- 6 Purpose of the collection of information
- 7 Handling of personal data
- 8 Security measures
- 9 Disclosure of information
- 10 Data transfer over the Internet
- 11 Cookies
- 11a What is a Cookie
- 11c Third party cookies
- 11d Delete Cookies
- 12 Newsletter
- 13 Disclaimer
1 Consent Statement
Rivanor® is a registered product, service, and trade mark of Gold Swiss AG, based in Zug (CH). For simplicity, the use of dual designations is omitted below. Furthermore, in order to facilitate understanding, feminine-masculine double forms are omitted in all forms, and the singular form is used even when referring to the plural.
Rivanor: Refers to the brand and its trademark right holder – Gold Swiss AG.
Customer/You: All visitors and users of the Rivanor website.
3 Applicability & Scope
Rivanor is committed to complying with the right to privacy protection and the prevention of misuse of personal data for each customer, as mandated by Article 13 of the Swiss Federal Constitution, the Data Protection Act (DSG) of the Swiss Confederation, and the European Data Protection Act (GDPR).
While Rivanor adheres to the aforementioned regulations without exception, it cannot guarantee the complete confidentiality, authenticity, integrity, and availability of personal data, as such data may be accessible in countries lacking adequate data protection legislation.
4 How information is collected
We collect information about you through the Rivanor website or when you request or utilize other services and products offered by Rivanor. This information is collected through various means, including:
- Online forms, applications, questionnaires, etc.
- Registration or login processes
- Tracking systems
- Email communication or attachments
- Paper forms, personal letters, or correspondence
- Coupons, applications, questionnaires, etc.
- Records that may be used for internal training or educational purposes
- Phone conversations with our staff
These methods are used to collect information about your personal details, company, or user behavior during your access to the Rivanor website or its parts, as well as when utilizing electronic transmission systems.
5 What information is collected
Among others, we may collect the following types of personal and non-personal data:
- Personal details (name, first name, date of birth, etc.)
- Login information (username, password, etc.)
- Addresses (street, postal code, city, etc.)
- Contact details (phone number, mobile number, email, etc.)
- Payment information (bank account details, etc.)
- Products and services (type of offerings, etc.)
- Demographic information (age, creditworthiness, etc.)
- Tracking data (IP address, visited pages, etc.)
These categories encompass both personal and non-personal data that may be collected during your interactions with Rivanor.
6 Purpose of collecting information
Rivanor uses data, especially personal data, to improve the quality of products and services we offer to our customers and to maintain address/contact details of individuals with whom we have a business relationship. Additionally, we use personal data to inform you about updates or changes to our services and products, strictly in accordance with applicable laws and regulations.
- The evaluation of non-personal information serves statistical purposes and is also applied to enhance and optimize the website structure and online offerings.
7 Handling of personal data
Access to personal information is strictly limited to those organs, employees, agents, and assistants who need this information for the provision of products and services. We only use personal information about our customers or former customers for the purposes outlined in Article 6.
When a customer accesses personal data or processes it, including customers from abroad, it is the responsibility of the respective customer to take measures (such as handling data confidentially, promptly deleting unnecessary personal data, etc.) to ensure adequate data protection.
8 Security measures
Rivanor employs both organizational and electronic security measures to adequately protect personal data against unauthorized access, accidental or intentional manipulation, and loss. This includes, for example, access control regulations for all organs, employees, agents, and assistants of Rivanor, as well as the use of personal passwords and encryption or authentication technologies.
9 Disclosure of information
Rivanor may disclose all data to its own organs, employees, as well as agents and assistants within Switzerland for the purpose of providing services on behalf of Rivanor. Furthermore, non-personal data, especially tracking data, may be transmitted to Google for analytical purposes. Our organs, employees, agents, and assistants who have access to personal data collected through the website are obligated to ensure data protection. We may also disclose your data to Swiss government authorities, regulatory authorities, or other individuals in compliance with applicable regulations, orders, subpoenas, official requests, or similar procedures, as required or permitted by law.
10 Data transfer over the Internet
The Internet is generally considered to be insecure. Unauthorized third parties may access information that you transmit over the Internet. This may result in the disclosure or alteration of such information, or technical errors may occur. Even if the sender and recipient are located in the same country, data transmitted over the Internet may leave the respective country and be forwarded to a country where less stringent data protection requirements apply than in the country where you reside.
The use of the Internet or the transmission of data over the Internet is at the discretion and sole responsibility of the customer, who acknowledges the following provision: Rivanor is not responsible or liable for the security of data at any time while it is being transmitted or sent to Rivanor in any form over the Internet.
a) What is a Cookie
Cookies are small files that are stored on your computer to track your website visit and browsing behavior as you navigate between different pages and, in some cases, to store settings between your visits. Cookies help gather statistical data on how often individuals visit certain areas or pages within the website. This enables and supports the development of customized websites that are more useful and user-friendly.
The cookies stored on the Rivanor website are used for the following purposes:
- Determining the number and type of visits to the website and its pages to identify optimization or improvement potential.
- Collecting statistical data on the number of users or returning users and their usage patterns to improve the performance and speed of the Rivanor website pages.
- Storing user preferences for screen layout, including preferred language.
- Creating anonymous interest groups (clusters).
- Displaying content and advertisements based on individual customer interests.
- Automatic login, if explicitly requested.
c) Third party cookies
d) Delete cookies
The newsletter is sent to customers or interested parties either by email or in paper form, only to those who have explicitly requested its delivery by providing relevant information. The recipient can unsubscribe from the mailing list or update their contact details at any time.
The customer agrees that Rivanor may use a server located outside of Switzerland, under the control of third parties, for sending the newsletter, and that the data collected through the newsletter may be stored on this server, with third parties having access to it. Rivanor disclaims any liability for the handling of such data and information. Claims for damages of any kind are excluded.
Rivanor is obliged to comply with data protection regulations with the usual business care. If Rivanor, its officers, employees, agents, or assistants violate this obligation and thereby cause damage, Rivanor is liable for such damage. If no obligation is violated, the user alone bears the damage caused by unauthorized access, data loss, data manipulation, or similar circumstances.
Rivanor generally disclaims any liability claims for damages resulting from the loss, manipulation, dissemination, or similar actions of personal data by unauthorized third parties, if the affected data has been transmitted to Rivanor in any form via the Internet (e.g., email, contact form, etc.). Claims for compensation or similar claims are excluded.